Terms & Conditions
1. Terms
1.1. These are the terms and conditions on which we supply products to you, whether these are goods, merchandise or services.
1.2. Please read these terms carefully before you submit any order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, as well as other information.
1.3. If you think there is a mistake in these terms or require any changes, please contact us at en*******@ms*********.uk to discuss.
2. Definitions
2.1. “Goods” means the goods, merchandise, products and services advertised for sale on the Website;
2.2. “Order” means a request to purchase Goods submitted through the Website;
2.3. “Purchase” means the purchase of Goods made by you submitting an order and making payment for the Goods as detailed in Clause 5;
2.4. “Website” means our website, www.msmpunchpro.co.uk and any subsequent URL which may replace it.
3. Information about us
3.1. www.msmpunchpro.co.uk is a site operated by Sheffield Punch and Die t/a MSM Punchpro (“We”). We are registered in England under registered number 03933791 and have our registered office at Unit 4 Shepcote Business Park, Europa Drive Sheffield, South Yorkshire, S9 1XT. Our main trading address is Unit 4 Shepcote Business Park, Europa Drive Sheffield, South Yorkshire, S9 1XT.
3.2. You can contact us by email at en*******@ms*********.uk
3.3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
4. Service availability
4.1. We reserve the right to refuse Orders, or place restrictions on the extent to which we accept Orders from certain countries.
5. Our contract with you
5.1. Goods can be purchased from the Website.
5.2. Once we have received your Order and payment for the Goods we will send you a confirmation email. When you receive this confirmatory email, a contract between you and us is formed.
5.3. If we are unable to accept your Order, we will inform you of this by email and will not charge you for the requested Goods. Orders may be cancelled because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Goods or because we are unable to meet a delivery deadline you have specified.
5.4. We will assign you a purchase reference to every Order. It will help us if you can tell us the purchase reference whenever you contact us about your Order.
6. Our goods
6.1. The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Goods. Your Goods may vary slightly from those images.
6.2. The packaging of the Goods may vary from that shown in images on our Website.
7. Price & payment
7.1. The price of any Goods will be as quoted on the Website from time to time, except in cases of obvious error.
7.2. These prices are exclusive of VAT and delivery costs which will be added to the total amount due and will be displayed on our Website.
7.3. Prices are liable to change at any time, but changes will not affect Orders in respect of which we have already sent you a confirmatory e-mail in terms of Clauses 5.2.
7.4. It is always possible that, despite our best efforts, some of the Goods listed on the Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of any Goods is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the correct price of Goods is higher than the price stated on the Website, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your Order and notify you of such rejection.
7.5. We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you a confirmatory e-mail in terms of Clause 5.2 above, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
7.6. Payments via the Website can be made by credit or debit card. All card transactions are processed through a third party payment gateway. Please note that your card details are never stored on our server.
7.7. All credit/debit card payments are subject to validation checks and authorisations by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to us, we will not accept your Order in accordance with Clause 5.3.
8. Our rights to make changes
8.1. We may change any Goods:
to reflect changes in relevant laws or regulatory requirements; and
to implement minor technical adjustments and improvements.
9. Providing the goods
9.1. The cost of delivery will be as displayed to you on our Website.
9.2. We will deliver the Goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your Order.
9.3. We are not responsible for delays outside our control. If our supply of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.
9.4. If you are not available when delivery is attempted, you will be notified by our delivery provider of the delivery and should make arrangements to have your Order re-delivered at a convenience time.
9.5. The goods become your responsibility from the time we deliver the product to the address you gave us.
9.6. The Goods will be at your risk from the time of delivery to you. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.
9.7. If you wish to order Goods for delivery outside the UK please contact us at en*******@ms*********.uk for delivery options. Such Goods may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contract your local customs office for further information before placing your order.
9.8. We may have to suspend the supply of Goods to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in the relevant laws and regulatory requirements.
9.9. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
10. Refunds policy
10.1. Orders can be cancelled up to 7 working days after the day on which you received the Goods. If you wish to cancel an order you can do so by contacting us as en*******@ms*********.uk. Notification that your Order has been cancelled will be sent to your email address.
10.2. Refunds will only be given where cancelled Goods are returned to us undamaged and unused within 14 working days of cancellation, along with the original packaging. Subject to paragraph 10.3 below, you will be liable for the costs of returning cancelled Goods. Refunds will be made within 14 working days after cancellation. Any Orders cancelled after the period referred to in Clause 10.1 above or in respect of which the Goods are not returned within 14 working days of cancellation in terms of this Clause 10.2, will not be eligible for a refund.
10.3. We will refund the costs of returning any Goods which are faulty or damaged, or any Goods which are offered as a substitute to that Order. The cost of returning any Goods will generally be refunded within 14 days of us receiving the Goods.
11. Data protection
11.1 We will use the personal information you provide to us:
11.1.1. to supply the Goods to you;
11.1.2. if you agree to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
11.2. We will only give your personal information to third parties where the law either requires or allows us to do so, unless you have consented to such transfer at the time of our collection of your information.
11.3. We will only use your personal information as in accordance with our Privacy Policy.
12. Force majeure
12.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract with you that is caused by events outside our reasonable control (“Force Majeure Event”).
12.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:-
12.2.1. strikes, lock-outs or other industrial action;
12.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
12.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
12.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
12.2.5. impossibility of the use of public or private telecommunications networks;
12.2.6. the acts, decrees, legislation, regulations or restrictions of any government.
12.3. Our performance under any contract with you is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
13. Liability
13.1. Descriptions and information posted on the site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on the Website by any visitor to the Website or anyone who may be informed of any of its contents.
13.2. Our Website may contain inaccuracies or typographical errors. We will not be liable for any such inaccuracies, or for any loss you may suffer as a result of any incorrect information displayed on the Website.
13.3. Our liability for any claims arising from your use of our Website and the purchase of Goods from our Website will be limited to the total value of the Goods purchased by you from our Website.
13.4. Nothing in these terms shall be construed so as to exclude or limit our liability for death or personal injury as a result of our negligence or breach of statutory duty, or that of our employees or agents.
14. Other important terms
14.1. We may transfer our rights and obligations under these terms to another organisation. You need our consent to transfer your rights to someone else.
14.2. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.3. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
14.4. The contract between us and you for the purchase of the Goods shall be concluded in English only. We will not retain a copy of the version of the terms and conditions you have agreed to in relation to the purchase of any Goods. We recommend you print a copy of these terms and conditions, for your records.
14.5. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts exclusively.
Last updated: 25th June 2022